1. Cancel Order
We can only cancel the order before the product is shipped, and once the order is canceled you will get a full refund.
Please note, once the product is already shipped out, then we can’t cancel the order for you, please understand.
2. Product Return
You can only return the products unconditionally within 30 days from the day you received the package only if the below situations are satisfied:
①The original package is unopened and intact, and also the product is not used;
②You need to return the full package including the gifts;
③ You need to cover the shipping fee for returning the product;
④You need to provide a receipt or proof of purchase from our official website for us to complete your return;
⑤ Products that are marked as clearance prices cannot be returned for a refund.
3. How to return a product
If you need to return a product, please follow these instructions for returns：
① Firstly, please click the【Application For Return】button below, fill out the information in the return form, and submit the return request. We will verify if you meet the initial return requirements.
② In the【Return Form】,please provide the following information:
- Your name
- Your email and phone number
- Where did you purchase the product
- Order number
- The reason you want to return
- Photos of the product package
③ When we receive your return form, it will be processed within 1 business day. You will then receive an email regarding your return. If we determine that you do not meet the return requirements, we will refuse the return. If we determine that you meet the initial return requirements, we will provide you with the return address. You will need to ship the entire package to the address provided by our customer service team at your own expense.
④ Once you have returned the package, please provide us with the tracking number within 24 hours. Otherwise, the warehouse will not be able to identify your shipment and will abandon it. If you fail to provide the return tracking number promptly, resulting in the abandonment of the goods, we will refuse the refund.
⑤ When the returned items arrive at our warehouse, they will be inspected and/or tested to ensure they meet the return criteria and the applicable return requirements listed above. If the items pass our quality check and are suitable for resale, we will issue a refund. If our inspection finds that the returned items do not meet the return criteria, we will refuse the return and reject the refund. If the return is refused, you may choose to reship the items to the same address specified in the original order. However, you will be responsible for the shipping costs.
⑥ Once we receive your return package and confirm that you meet the return criteria, we will process your refund within 5-7 business days of receiving the package.
4. Refund after receiving the return
If you meet the conditions for return, please follow the instructions to return the product:
① Refunds will only be processed after our warehouse receives and passes our quality check on the items eligible for return according to this return policy.
② For products returned in accordance with this return policy and passing our quality check, we will process the refund within 2-3 business days of receiving your return package. The refund will be returned to the original payment method.
③ If you do not see the refund returned to your original payment method after 2-3 days, please wait for 1-2 days and check your bank account, as your bank or credit card company also needs some time to process and announce the refund.
The refund method will be the same as the customer's original payment channel. The refund amount is the customer's full payment minus the shipping cost (Refund includes only the cost of the product. Any shipping costs have already been paid to the shipper). Once the refund is issued the customer will receive a confirmation email from the DogCare Website. The timeframe for when the refund appears on the customer’s account depends on the payment channel. i.e. Credit Card, Bank, PayPal, etc.
④ If you still can’t get your refund after 7 days, please Email us.
No Quibble Returns
We accept 'No Questions Asked Returns' within 30 days of your order's delivery. If the item is returned to our warehouse in good condition, suitable for resale, you'll receive a refund for the product's price. Please note that shipping charges won't be refunded. Additionally, you're responsible for any fees or costs associated with returning the product to DogCare. For assistance with your return, please contact our customer service team at john@dogcareglobal.com.
Faulty/Defective Product
DogCare is dedicated to offering our customers the highest quality products and services. However, in rare instances, a product may be found to be defective. If your product is faulty and still within the warranty period, we will offer you a suitable replacement (if available). DogCare reserves the right to refund the purchase price of the product along with the original shipping charges. Please contact our customer service team at john@dogcareglobal.com for assistance with your purchase.
Please note
This policy applies to products purchased directly from dogcare.net. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.